About H2J - Trust and Transparency

IDYLL.fr has the coolest loyalty program in the Caribbean! More info on the dedicated page.

Log in and go to "My Account" > "My Trésor Coquin." There you'll see your balance and history.

Welcome to iDYLL! ? When you sign up, you’ll receive €5 credited to your Trésor Coquin. This credit can be used on purchases of €40 or more. It’s our way of giving you a warm welcome!

A refreshing treat! ❄️ With every order of at least €40, you automatically receive €8 in cashback in your Coquin Treasure. This credit becomes available 14 days after delivery (cooling-off period).

Vibrating effect! ? Every 3 orders (minimum €30 each), you’ll receive a €15 bonus in your Trésor Coquin. The more you order, the more it vibrates! Example: 3 orders of €45 = €24 cashback + €15 bonus = €39 in your Trésor!

Sparkling effect! ✨ On your birthday, you’ll receive a €30 voucher valid for 45 days on an order of at least €120. This voucher is transferable: you can give it to a loved one! If you don’t use it, €15 will automatically be credited to your Trésor Coquin.

Your Trésor Coquin converts into €15 gift cards that can be used on purchases of €75 or more. Go to "My Account" > "My Trésor Coquin" to generate your gift cards. Gift cards can be combined with current promotions!

Your Trésor Coquin has a rolling validity of 6 months. This means that every new order renews the validity of ALL your credit for an additional 6 months. Order regularly and your credit will never run out!

The Cercle Complice is our referral program! ?️ Invite your friends and family and earn credit with every order they place. This program will be available starting in January 2026. Stay tuned!

Yes, it’s a double whammy! ? Your loyalty vouchers can be combined with current promotions. Enjoy the sales AND your Trésor Coquin at the same time. The program is valid in-store and online.

Your orders are usually prepared and shipped within 24 hours. Our inventory is located in Martinique. Delivery times with Colissimo are on average 24–48 hours for Martinique, 2–3 days for Guadeloupe, Saint Martin, and Saint Barth. French Guiana is usually delivered within 1 week. Shipping is free on orders of €69 or more!

Shipping costs for Colissimo with signature confirmation are €9.90. Shipping is FREE on orders of €69 or more!

Yes, absolutely! All our packages are sent in neutral packaging with no indication of the contents. The sender listed is "H2J" and not IDYLL.

Yes! We offer pickup at a retail location. Select "In-Store Pickup" at iOCCAZ, located at Espace Cluny Village - Carrefour Shopping Center, 97232 SCHOELCHER. This is a ready-to-wear clothing store.

We deliver to the French West Indies, French Guiana, Saint Martin, and Saint Barth from our warehouse in Martinique.

First, check the tracking information in your account. If the delivery takes longer than 21 business days, contact us with your order number. Note: Colissimo does not accept claims before this 21-day period has elapsed.

Yes! ? For orders placed before 12 PM (Martinique time), we offer same-day delivery between 3 PM and 8 PM throughout Martinique. Price: €6.90 to €14.90 depending on the area + €10 for express processing. Our in-house courier will contact you to confirm the exact delivery location. Discretion guaranteed!

We have two free pickup locations in Schoelcher, 150 meters apart:

• �� iDYLL Boutique: Basement of Les Boutiques de Cluny (full showroom)
  
• �� iOCCAZ Boutique: 1st floor, Espace Cluny Village - Carrefour Shopping Center (partner ready-to-wear boutique)
  

Choose the one that works best for you when placing your order!

Our inventory is located in Martinique. For deliveries to Guadeloupe, French Guiana, Saint Martin, and Saint Barth, customs duties or port taxes may apply depending on local regulations. These fees are the responsibility of the recipient. Please check with the authorities in your region.

If your package is not picked up (pickup point, post office) or is returned to us (undeliverable, refused), you can request a new delivery for a fee. If you decline redelivery, a credit will be issued minus the initial shipping costs (even if delivery was free). Be sure to check your address and pick up your packages on time!

We accept credit cards (Visa, Mastercard). All payments are 100% secure via SYSTEMPAY by Caisse d'Epargne.

Absolutely! Our site uses SSL encryption, and our payments are processed by SYSTEMPAY from Caisse d'Epargne, a PCI-DSS certified service provider.

Payment in installments is not currently available. We are working on this to offer you more flexibility.

Please check your information and your card’s spending limit. Try a different browser or contact your bank if the problem persists.

It’s the 3D Secure system! ? To enhance the security of your payment, your bank may ask you for additional verification (SMS code, fingerprint, app authentication, etc.). This is a fraud protection measure. If you encounter any difficulties, check that your banking app is up to date or contact your bank.

To combat fraud, we may occasionally ask you to provide proof of identity and/or proof of address. This is for your protection! This verification is rare and only applies to orders that present a risk. Your documents are treated confidentially and deleted after verification.

You have 14 days to return an unopened item. Log in to your online account and submit a return request to obtain a return label. Items that cannot be returned for hygiene reasons are listed in the Terms and Conditions.

After we receive and verify your return, the refund will be processed within 7 days via your original payment method.

Submit a return request within 48 hours with photos of the defective product. We will arrange a free return and an exchange or refund.

For obvious hygiene reasons, certain items cannot be returned:

• �� Underwear (thongs, panties, boxers...)
  
• �� Products whose seal has been broken
  
• �� Used or handled sex toys
  
• �� Opened wellness and aphrodisiac products
  

Lingerie (nighties, bodysuits, etc.) may be returned if it has not been worn and remains in its original packaging.

Yes, for all returns:

• �� The product must be in its original packaging with all accessories
  
• �� If the packaging has a seal, it must be intact
  
• �� The product must not have been used or handled
  

Keep your packaging until you’re sure the product is right for you!

• �� Act quickly! If the package is damaged, missing, or opened:
  

1. Refuse the delivery if possible, or file a written complaint with the delivery person
2. Take photos of the package and its contents
3. Contact us within 48 hours via email with photos and your order number

After this 48-hour period, no claims will be accepted.

Yes, all returns require prior approval and a return number:

1. Log in to your account on idyll.fr
2. Go to "My Orders" > "Request a Return"
3. You will receive a return number to write on the package
4. Ship within 7 days to the address provided

Without a return number, your package may be refused.

Our products come with a 12-month warranty starting from the date of delivery. This warranty covers defects in materials and workmanship. If you encounter a problem, contact our customer service team with your invoice number and a description of the defect.

Certain products from major brands (Satisfyer, Lelo, Dorcel...) come with a direct manufacturer’s warranty. In this case, you must contact the manufacturer directly, without going through iDYLL. Terms and durations vary by brand. Please refer to the documentation provided with your product.

The warranty does not cover:

• �� Normal wear and tear of the product
  
• �� Damage resulting from misuse
  
• �� Repairs performed by an unauthorized repair technician
  
• �� Failure to follow maintenance instructions
  
• �� Prolonged storage without protection
  

Take care of your products and follow the maintenance guidelines!

Add your items to the cart, then click "Checkout." Follow the steps: shipping address, shipping method, payment. You will receive a confirmation email.

Log in to your account and go to "My Orders." There you will find the status and tracking number for your package.

An order can only be modified if it has not yet been processed. Please contact us promptly via the contact form.

If your order hasn’t been processed yet, contact us immediately. Otherwise, you can exercise your right to cancel upon receipt.

No problem, your favorite items are waiting for you! Browse our categories and add products to your cart by clicking "Add to Cart."

Click on the drop-down menu in the top left corner, then on "Sign Up." Fill out the form and submit. You will receive a confirmation email. Please note that all fields are required.

Don’t panic! Click “Forgot Password” on the login page. Enter your email address and you’ll receive a link to reset it.

Log in, go to "My Account" > "My Information" or "My Addresses" to update your details.

Contact us via the form, specifying your request to delete your account. We will process your request within 72 hours in accordance with the GDPR.

All our electronic products come with a 2-year warranty. If you encounter any issues, contact us and we’ll find a solution quickly.

Availability is indicated on each product page. It may be available in one of our stores or at our warehouse in Martinique. If an item is out of stock, you can set up an alert to be notified as soon as it returns.

Each product page includes a detailed description and customer reviews. If you’re unsure, feel free to ask me your questions or contact us!

Clean your items with warm water and a mild, specific cleaner before and after each use. Store them in their original pouch or box. It is very important to dry your toys properly to prevent bacterial growth.

Visit our "New Arrivals" section, accessible from the menu. We regularly add new, trendy products!

Yes, we love your feedback! After your purchase, you’ll receive an email inviting you to leave a review. Your comments help other customers make their choice.

Check our size guide available on each product page. If in doubt, go for the next size up.

We do our best to ensure accurate photos. Slight variations may occur depending on your screen.

You can reach us by email at info@idyll.fr, by phone at 0596799433, or via the contact form. We respond within 24 hours. Our advisors are also available online (WhatsApp) from 10 AM to 6:30 PM.

Our website is available 24/7! Our customer service team is available Monday through Friday from 10:00 AM to 6:30 PM. The physical store is open from 10:00 AM to 6:30 PM Monday through Saturday.

Yes, we have a physical store that offers the same prices and the utmost discretion. The store is located in the basement of Les Boutiques de Cluny, 97233 SCHOELCHER. Our team will be happy to welcome you and offer advice.

Our stores are open Monday through Saturday from 10:00 AM to 6:30 PM:

? iDYLL Store: Basement of Les Boutiques de Cluny, Schoelcher
? iOCCAZ Store: 1st floor of Espace Cluny Village, Carrefour Shopping Center, Schoelcher

Closed on Sundays. Free pickup within 24 hours of ordering online!

Sign up for our newsletter to receive our exclusive offers! You’ll be notified of all our promotions, events, and product launches.

Yes, you must be at least 18 years old to order on our site. An age verification is performed during registration.